Refund And Cancellation

Refund & Cancellation

MOM Wallet Validity

(a) There is no validity. Customer can use it at any time.

(b) Wallet is restricted only to the MOM website & app. It can't be used on any other platform.

(c) Balance in MOM wallet cannot be withdrawn.


Reference to “We” in this cancellation and refund policy refers to MOM

Reference to “you” in this cancellation and refund policy refers to the users of MOM Platform.

Reference to “Third Party” refers to any person or entity other than you or us.


(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

(b) However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

(c) We reserve the sole right to cancel your order in the following circumstances:

(i) In the event of the designated address following outside the delivery zone offered by us

(ii) Failure to contact you by phone or email at the time of confirming the order booking

(iii) Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.

(iv) Failure due to reasons beyond our control or attributable to the Vendor.

(v) There will be no COD.

(vi) If you are not picking call/phone switched off.

(vii) If extra modifications done by you. In this case the order is cancelled and a new order is placed.

(viii) If your behavior is concerning the security of the delivery executive.

(ix) If one time password to redeem the wallet amount is not available at your end.

1. On order cancellation from customers end, amount will be refunded in MOM wallet which can be used for future purchase.

2. We will not entertain any dispute older than 3 months from the present date. No refund, cash back or resolution will be provided in this case.


(a) If customer has placed the order with reward wallet points and order is cancelled by customer fault/issue then used reward wallet points will be deducted and no refund will be provided in future.

(b) Please check your order completely before accepting. No refunds shall be made once the delivery executive has left your premises.

(c) You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

(i) Your order packaging has been tampered or damaged at the time of delivery; Refund is only valid when the order is cancelled by you.

(ii) Us cancelling your order due to your delivery location falling outside our designated delivery zones.

(iii) You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

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